Live Assist for Dynamics 365
A Microsoft Dynamics 365 integration for customer service, offering AI-powered omnichannel communication, co-browsing, and asynchronous messaging.
Project Description
Live Assist for Microsoft Dynamics 365 is an award-winning, omni-channel customer experience solution that integrates with Microsoft Dynamics 365 to boost customer engagement and increase sales. It offers features like Generative AI, which analyzes intent and generates human-like responses in real time, as well as messaging functionality through channels like Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, Apple Business Chat, and more. It also includes co-browsing capabilities that allow agents to see what customers see on their screens, enabling them to provide better support. Live Assist is designed to be easy to use, with no coding required, and it comes with a conversation builder that helps users create conversational flows. The platform is secure and data compliant, meeting data and security standards. Live Assist is backed by a global support team that is available 24/7.
